Refund Policy

Important: this is a starting template and must be adapted to the consumer laws that apply to your customers and business.

Digital products

Our products are digital files delivered after successful payment. Because a digital product cannot be physically returned, we generally do not offer refunds after the file has been downloaded or accessed, except where required by law or where the product is defective or materially different from its description.

Download problems

If a download is incomplete, corrupted, or unavailable, contact us at [SUPPORT EMAIL] with your order number. We will first provide a replacement download or reasonable technical assistance.

Refund requests

Send any request to [SUPPORT EMAIL] and include the order number, purchase email, and reason for the request. We will respond in accordance with applicable law and the payment provider’s rules.